FAQs

eServe

Is it possible that the crew is doing the software update?

Yes, we have designed the system in a way that expensive engineering visits for SW upgrades are not necessary.

Is it possible that also our (shipping company) standard service partner is doing the services?

• Yes, we can train your service team to perform installations and first line support.

Maintenance contracts are always more expensive than services done case by case. What are my advantages?

Due to the design of the system and the nature of constant improvement to the ECDIS standard and ECDIS hardware, we feel that shipping companies are facing a ‘moving goalpost’ situation. eServe is a guarantee that we take the burden of the moving goal posts.

We are not talking about a maintenance contract of 10.000 USD a year. We are talking about ca. 1.500 USD a year.