{"id":955,"date":"2026-01-08T16:34:14","date_gmt":"2026-01-08T15:34:14","guid":{"rendered":"\/web\/?post_type=news&#038;p=955"},"modified":"2026-02-24T14:22:36","modified_gmt":"2026-02-24T13:22:36","slug":"behind-the-screens-gregor-nordling-on-supporting-seafarers-worldwide","status":"publish","type":"news","link":"\/web\/news\/behind-the-screens-gregor-nordling-on-supporting-seafarers-worldwide\/","title":{"rendered":"Behind the Screens: Gregor Nordling on Supporting Seafarers Worldwide"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"Behind the Screens | Gregor Nordling on Supporting Seafarers Worldwide\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/H6rVdX0_AvI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>From the bridge to global support desks, Gregor Nordling brings frontline experience to ChartWorld\u2019s customer success strategy.<\/p>\n<p>For Gregor Nordling, helping people solve problems isn\u2019t just part of the job, it\u2019s the most rewarding part. As Global Head of Customer Support at ChartWorld, he leads a 24\/7 international team spanning Singapore, Hamburg, Cyprus, and Vancouver, all dedicated to keeping vessels moving safely and efficiently.<\/p>\n<p><strong>From Deckhand to Digital Support<\/strong><\/p>\n<p>Gregor\u2019s maritime journey began on container ships, but his experience stretches far beyond the bridge. \u201cDuring university, I worked as a linesman and port worker,\u201d he recalls. \u201cLater, I served as a nautical officer on offshore wind parks.\u201d That hands-on exposure to life at sea gives him a unique perspective on the pressures and priorities of commercial shipping.<\/p>\n<p>\u201cUnderstanding what it\u2019s like onboard helps me train our team to better support our customers,\u201d he explains. \u201cWe know how critical time is, and how digital navigation should never be a source of stress.\u201d<\/p>\n<p><strong>Tools That Deliver What Matters<\/strong><\/p>\n<p>ChartWorld\u2019s chart handling tools are designed to give crews exactly what they need for each voyage. As a distributor for ENCs (Electronic Navigational Charts), the company ensures that commercial vessels receive accurate, timely data to navigate safely.<\/p>\n<p>\u201cIn shipping, there\u2019s no room for delay,\u201d Gregor says. \u201cOur goal is to respond quickly and relieve seafarers from any digital navigation issues. We know our products are just one part of their workload and we want that part to be seamless.\u201d<\/p>\n<p><strong>Training That Raises the Bar<\/strong><\/p>\n<p>Gregor is especially proud of the training and metrics his team has implemented. \u201cWe\u2019ve built systems to analyse cases, identify patterns, and apply the right techniques. It\u2019s helped us respond faster and with better quality.\u201d<\/p>\n<p>That commitment to continuous improvement is what sets ChartWorld\u2019s support apart. Whether it\u2019s a routine update or a critical issue, Gregor\u2019s team is ready to help, because they\u2019ve been there, and they understand what\u2019s at stake.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>From the bridge to global support desks, Gregor Nordling brings frontline experience to ChartWorld\u2019s customer success strategy.<\/p>\n","protected":false},"author":4,"featured_media":957,"template":"","meta":[],"news-category":[19],"class_list":["post-955","news","type-news","status-publish","has-post-thumbnail","hentry","news-category-legends"],"meta_box":{"single_post_featured":[{"width":150,"height":150,"file":"2026\/01\/Screenshot-2026-01-07-130401.png","filesize":1998218,"sizes":{"medium":{"file":"Screenshot-2026-01-07-130401-300x147.png","width":300,"height":147,"mime-type":"image\/png","filesize":78016,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-300x147.png"},"large":{"file":"Screenshot-2026-01-07-130401-1024x503.png","width":1024,"height":503,"mime-type":"image\/png","filesize":689733,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-1024x503.png"},"thumbnail":{"file":"Screenshot-2026-01-07-130401-150x150.png","width":150,"height":150,"mime-type":"image\/png","filesize":41163,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-150x150.png"},"medium_large":{"file":"Screenshot-2026-01-07-130401-768x377.png","width":768,"height":377,"mime-type":"image\/png","filesize":415740,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-768x377.png"},"1536x1536":{"file":"Screenshot-2026-01-07-130401-1536x754.png","width":1536,"height":754,"mime-type":"image\/png","filesize":1368896,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-1536x754.png"},"image-480":{"file":"Screenshot-2026-01-07-130401-480x236.png","width":480,"height":236,"mime-type":"image\/png","filesize":180889,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-480x236.png"},"image-640":{"file":"Screenshot-2026-01-07-130401-640x314.png","width":640,"height":314,"mime-type":"image\/png","filesize":301760,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-640x314.png"},"image-720":{"file":"Screenshot-2026-01-07-130401-720x353.png","width":720,"height":353,"mime-type":"image\/png","filesize":371218,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-720x353.png"},"image-960":{"file":"Screenshot-2026-01-07-130401-960x471.png","width":960,"height":471,"mime-type":"image\/png","filesize":617969,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-960x471.png"},"image-1168":{"file":"Screenshot-2026-01-07-130401-1168x573.png","width":1168,"height":573,"mime-type":"image\/png","filesize":868699,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-1168x573.png"},"image-1440":{"file":"Screenshot-2026-01-07-130401-1440x707.png","width":1440,"height":707,"mime-type":"image\/png","filesize":1235714,"url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-1440x707.png"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]},"ID":"956","name":"Screenshot-2026-01-07-130401.png","path":"\/var\/www\/cw-web\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401.png","url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401-150x150.png","full_url":"\/web\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-07-130401.png","title":"Screenshot 2026-01-07 130401","caption":"","description":"","alt":"","srcset":false}]},"_links":{"self":[{"href":"\/web\/wp-json\/wp\/v2\/news\/955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/web\/wp-json\/wp\/v2\/news"}],"about":[{"href":"\/web\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"\/web\/wp-json\/wp\/v2\/users\/4"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/web\/wp-json\/wp\/v2\/media\/957"}],"wp:attachment":[{"href":"\/web\/wp-json\/wp\/v2\/media?parent=955"}],"wp:term":[{"taxonomy":"news-category","embeddable":true,"href":"\/web\/wp-json\/wp\/v2\/news-category?post=955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}