Software Support Expert (m/f/d)

LOCATION: Hamburg, Germany
TYPE: Full time

· Completed education in Computer Science or Marine Navigation or Hydrography or similar (bachelor’s or master’s degree)

· Very good English skills in speech and writing

· Basic knowledge in software development, preferably programming languages C++ and C#

· Knowledge in Marine Navigation standards and  Electronic Navigational Charts is of advantage

· Good knowledge in Windows OS (all versions)

· Basic knowledge in Linux OS (Open SuSe, RedHat, Ubuntu)

· Customer orientation and ability to adapt/respond to different types of characters

· Experienced handling with MS Office products

· Familiarity with CRM systems and practices will be considered as an advantage but is not a must

· Excellent communication and teamwork skills

· Ability to multi-task, prioritize, and manage time effectively

Your key tasks

Managing incoming customer service inquiries

Support for SDK users (C++ and C#) as well as for other software solutions and services

Identifying sales leads that develop into new projects

Consulting and supporting the installation, registration, and usage of software

Performance of software tests to discover bugs in actual and upcoming (beta) software versions, documentation of software bugs and enhancements

Keep records of customer interactions, process customer accounts and file documents

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Our Offer

A permanent employment contract, full-time

A diversified and highly interesting activity

Above-average compensation

Detailed and individual training

Flexible working hours

A modern offices at one of the most attractive locations in Hamburg

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