Stand alone backup navigation system which is deployed on a stand alone PC used when both ECDIS systems fail and you need to get home safely.
| LOCATION: | Hamburg, Germany |
| TYPE: | Full time |
| YOUR PROFILE: |
· Completed education in Computer Science or Marine Navigation or Hydrography or similar (bachelor’s or master’s degree) · Very good English skills in speech and writing · Basic knowledge in software development, preferably programming languages C++ and C# · Knowledge in Marine Navigation standards and Electronic Navigational Charts is of advantage · Good knowledge in Windows OS (all versions) · Basic knowledge in Linux OS (Open SuSe, RedHat, Ubuntu) · Customer orientation and ability to adapt/respond to different types of characters · Experienced handling with MS Office products · Familiarity with CRM systems and practices will be considered as an advantage but is not a must · Excellent communication and teamwork skills · Ability to multi-task, prioritize, and manage time effectively |
Your key tasks
Managing incoming customer service inquiries
Support for SDK users (C++ and C#) as well as for other software solutions and services
Identifying sales leads that develop into new projects
Consulting and supporting the installation, registration, and usage of software
Performance of software tests to discover bugs in actual and upcoming (beta) software versions, documentation of software bugs and enhancements
Keep records of customer interactions, process customer accounts and file documents
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Our Offer
A permanent employment contract, full-time
A diversified and highly interesting activity
Above-average compensation
Detailed and individual training
Flexible working hours
A modern offices at one of the most attractive locations in Hamburg